PRIVACY POLICY

Privacy Policy

Last Updated: Feb 2025

1. Introduction
Welcome to Lovelace Pressure Washing. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.lovelacepressurewashing.co.uk, contact us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following information:

a) Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Address (if provided for service requests)
  • Any other details you provide when contacting us

b) Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type & device information
  • Pages visited and time spent on the site
  • Cookies and tracking data (see Section 7)

3. How We Use Your Information

We use your information for the following purposes:
✅ To provide and manage our services – Including responding to inquiries, processing bookings, and fulfilling service requests.
✅ To communicate with you – Such as sending service updates, promotional offers (if opted-in), and responding to inquiries.
✅ To improve our website and services – Through analytics, feedback, and customer support improvements.
✅ To comply with legal obligations – Where required by law or for fraud prevention.

4. How We Share Your Information

We do not sell, rent, or share your personal data with third parties, except in the following situations:
🔹 Service Providers: We may share necessary data with third-party providers (e.g., payment processors, website hosts) who assist in our operations.
🔹 Legal Requirements: If required by law, we may disclose personal data to comply with legal processes or protect our rights.

All third-party providers must comply with UK data protection laws.

5. Data Security & Retention

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

We retain your data only as long as necessary for business, legal, or regulatory purposes. When no longer required, we securely delete or anonymise it.

6. Your Rights Under GDPR

As a UK resident, you have the following rights under GDPR:
🔹 Right to Access – Request a copy of your personal data.
🔹 Right to Rectification – Correct inaccurate or incomplete data.
🔹 Right to Erasure (“Right to be Forgotten”) – Request data deletion under certain conditions.
🔹 Right to Restrict Processing – Ask us to limit how we use your data.
🔹 Right to Data Portability – Receive your data in a structured, commonly used format.
🔹 Right to Object – Object to certain data processing activities.

To exercise these rights, contact us at info@lovelacepressurewashing.co.uk

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Lovelace Pressure Washing
📧 Email: info@lovelacepressurewashing.co.uk
📞 Phone: 07727023977